A highly specialised, extremely technical and parochial project in a language that neither you nor I are meant to understand.

This version of the playbook is a reflection of the road travelled so far and a peek into what’s in store for the transformation agenda in the year 2017.

When BP and Wipro Designit put their heads together to create Service Ownership (SO), we established a function destined to set a new industry standard on the delivery of IT, thereby making the delivery of Systems as a Service a reality. In effect, we generated a paradigm shift from vendor-led delivery, to deliver end-to-end, business-focused services within a dedicated single function.

At the beginning of 2016, we set out on a journey with BP Upstream IT&S to unlock value and build a partnership that achieves new benchmarks in efficiency, flexibility, agility and innovation.

We created a vision and devised a roadmap to achieve this in two distinct ways. The first is continuous innovation while the second is progressive transformation – each with a highly specific set of initiatives for their respective journeys.

ServiceNxt implementation of the Monitoring toolsets App Dynamics aids in the Hypercare during Critical Business Events and proactive monitoring of the portfolio.